Refund policy

Easy 30-Day Returns

At Sinplo, we want you to be completely happy with your purchase. If for any reason you’re not satisfied, we offer a quick and straightforward return process.

Return Policy – Overview

  • Timeframe: You have 30 days from the date of delivery to request a return.

  • Condition: Items must be unused, in perfect condition, and returned with the original packaging.

  • Simplicity: Our customer support team is ready to assist you at every step of the process.

Return Costs

  • Faulty or Incorrect Items: Returns are free of charge. This applies if the item is defective, damaged during delivery, or incorrect.

  • Change of Mind (Remorse Returns): The return postage cost is the customer’s responsibility. This includes cases such as incorrect size, poor fit, or if the item is simply no longer wanted. Original shipping fees are non-refundable.

How to Request a Return

Simply contact our support team and follow the provided instructions. The process is easy, fast, and secure.

  • Contact Us: Email our team at support@sinplo.com with your order number and the reason for your return.

  • Pack Your Item: Place the product securely in its original packaging, including all accessories, labels, and documentation.

  • Send it Back: Drop your parcel off at the nearest courier service as instructed in your return authorisation email.

Refund Process

  • Inspection: Once your return arrives, our team will check the item to ensure it meets the return requirements.

  • Refund: After approval, we’ll process your refund. Please allow up to 7 working days for the amount to be credited to your original payment method (processing times may vary depending on your bank or payment provider).

Exchanges

Would you like a different size, colour, or product instead? No problem! Simply contact us and we’ll arrange a smooth and fast exchange for you.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non-returnable in the product description.

Questions?

Visit our FAQs page or get in touch with our customer service team – we’re here to help.

Contact Information

Store Name: Sinplo
Address: 2105 Vista Oeste NW, Ste E, 1411, Albuquerque, New Mexico 87122, USA

Email: support@sinplo.com
Phone: +1 (505) 622-4424
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all enquiries within 1–2 working days.